Members
Unpiad
Processing
Shipped
Track Order
Contact Us
Support
we're here to help!
Monday - Sunday 9am - 7pm PST
We do our best to reply within 48 business hours (business hours do not include weekends or holidays)
Please be sure to check your spam/junk folders!
Shipping Range
The range reaches United States of America (including Alaska, Hawaii and APO, EPO, DPO address) , and United Kingdom, Canada, Australia. We currently ship to USA via USPS, Canada via Canada Post, Australia via Au Post, UK via Yodel.
Estimated shipping
| United States | 6-12 business days |
| United Kingdom | 6-8 business days |
| Canada | 10-15 business days |
| Australia | 12-18 business days |
| Europe | 6-12 business days |
| South America | 15-20 business days |
| Asia | 15-20 business days |
Order Cancellation
You can email help@aprileye.com to cancel your order within 3 hours after you complete payment.
If you need to return/exchange after delivery, you need to communicate with customer service in time. We will try our best to recover the package, but we cannot guarantee that the package can be intercepted smoothly.
If there are quality problems such as damage after receiving the contacts, you can contact customer service by sending an email to info@aprileye.com to apply for a refund or exchange.
Return Process
1.If you need to return or exchange the product within 3 hours after completing the payment, please send the return or exchange content to help@aprileye.com, our system will automatically handle it for you.
2.If it is more than 3 hours or the order has been shipped, please contact info@aprileye.com with your detailed order, including contact information, tracking number, receipt information and reason for reply.
3.Please contact info@aprileye.com to confirm the return address and send the item back within 7 days.
4.Upon receiving, we would check returned items' condition. If their condition meets above requirements, we would refund within 10 business days.
5.Original shipping cost and possible customs duty & tariff associated with the order are not refundable. lt is the customers' responsibility to cover return shipping cost.
Wrong Information
When you place an order, we will send an email of "order confirmation" to your email. You need to check your shipping info. If you have left a wrong shipping address, name, or contact information, please contact our customer service at help within 3 hours after you complete payment. *Please kindly note that we are unable to redirect to another shipping address after we have processed and shipped the parcel. In case of overtime, we will not bear any responsibility and cost for delivery failure.
Shipping Range
The range reaches United States of America (including Alaska, Hawaii and APO, EPO, DPO address) , and United Kingdom, Canada, Australia. We currently ship to USA via USPS, Canada via Canada Post, Australia via Au Post, UK via Yodel.
Estimated shipping
Preparation:
1. The new color contact lenses need to be soaked before wearing them. Use fresh care solution to soak the removed lenses in the lens case for about 4-8 hours.
2. Clean your hands before wearing them, and dry them with a lint-free towel. Do not leave moisture on your hands.
3. Prepare cosmetic lenses, tweezers and other tools in a clean and tidy environment
How to wear:
1. Clamp the lens to the pulp of the right index finger by hand, hold it up to the eyes and distinguish the front and back, and put the lens on the wearer. If the lens is turned outward, it is the reverse side. If the lens curvature is turned inward, it is the front side.
2. Facing the mirror, pull up the upper eyelid with the index finger of your left hand, gently pull the lower eyelid with the right finger from the root of the eyelashes, move the lens on the right finger to the eye, and look up slightly.
3. When the lens is very close to the eyeball, it will automatically attach to the eyeball. At this time, do not blink quickly. You can try to rotate it a few more times, which will help the lens and the eye to fit better. After the eye adapts, use the same method to wear the other one Eye.
Precautions:
1. New colored contact lenses cannot be worn directly after opening the box (except for daily disposables) and should be soaked in care solution for more than 6 hours.
2. For the first three days of the new color contact lenses, wear them for 4 hours on the first day, 6 hours on the second day, and 8 hours on the third day.
3. The nursing solution must be replaced every day, even if not worn.
4. Use up the care solution three months after opening.
5. Make sure your hands are clean, wash them with clean water & soapy water, and wait until your hands are completely dry before taking and placing the lenses (do not dry them with paper towels)
6. Clean the lens thoroughly without touching it with your fingernails. You can use your index finger/middle finger to rub the lens 10-15 times to remove protein.
